Case studies
Including the bits that were uncomfortable. Client names are used with permission; individual residents and workers are never identifiable. Figures are the client's own.
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Meadowbrook Care Home
Meadowbrook had been running nights on overtime and goodwill for half a year. We built a dedicated night pool of eight regular workers and took the home off emergency cover.
Cherwell Supported Living
Cherwell's training matrix was eleven months out of date across four houses. We audited 34 personnel files, found 61 gaps, and closed them before the inspection window.
Thames Valley Home Care
Thames Valley won a local authority framework and doubled its round volume in a quarter. We absorbed timesheets, personnel files and on-call so the manager could stay on the road.
A note on numbers
Care staffing metrics are easy to flatter. “Fill rate improved 340%” usually means the baseline was two shifts. We publish absolute numbers the client can recognise — shifts covered, files brought to standard, hours returned to a manager — because those are the ones that survive being checked.
If a figure on this page looks too neat, ask us for the working. We will send it.
Unfilled nights, files that worry you, or paperwork eating your evenings. Tell us which and we will tell you honestly what we would do first.
Or ring the office — 07555 778545. Monday to Friday, 8am – 6pm · On-call support 24/7.