24 questions, answered properly

Temporary staffing is charged as an hourly rate that includes the worker's pay, holiday accrual, National Insurance, pension and our margin — one figure, no add-ons. Rates vary by role, shift type and notice period. Our fees page explains how the bands work and what pushes a rate up or down.

Rates differ for unsocial hours because the worker is paid more for them, and we tell you the rate before you confirm the booking. There are no separate booking fees, admin fees or minimum charges on top.

Yes. We submit enhanced applications and, where a worker is already on the Update Service, run an online status check instead. DBS fees are set by the Disclosure and Barring Service and have gone up more than once recently, so we deliberately do not publish a figure that would be out of date within months — the cost of a renewal is discussed and agreed with the employer before anything is submitted.

You ring your coordinator, including out of hours, and we start finding a replacement immediately. You are not charged for a shift that was not worked. If a worker no-shows without good reason they do not go back on our books.

Yes, and we would rather you did than have you lose someone your residents know. Our temp-to-perm terms are deliberately simple and scale down the longer the worker has been with you.

As an employment agency introducing and supplying care staff to regulated providers, we are not ourselves CQC-registered — the registered provider holds that responsibility. What we do is make sure the staffing evidence in your file meets the standard an inspector will apply to you.

Yes — employer's liability, public liability and professional indemnity. Certificates are provided with our terms and reissued annually without you having to ask.

Yes. We work in your rota and payroll systems rather than asking you to migrate to something of ours. If you are still on paper we will suggest something proportionate rather than something expensive.