The process
One process, two very different experiences
Providers want speed and evidence. Care workers want to be treated like a person and paid correctly. Both are the same process seen from different ends — pick your side and we will walk you through it properly.
The journey, step by step
- 1
Day one
A five-minute brief
Role, shift pattern, location, start date, and anything specific about your residents or layout. Phone, email or the form — whichever is quickest for you. We tell you honestly on that call whether we can cover it and by when.
No account, no contract, no onboarding process to complete first
- 2
Day one to two
We match from a cleared pool
We shortlist from workers who are already checked — right to work verified, DBS position known, two references received — and filter on postcode, travel radius, shift preference and specialism. You see a shortlist, not a pile of CVs.
Typical time to first suitable candidate: 48 hours
- 3
Before the first shift
The file lands before the worker does
You receive the complete personnel pack as a print-ready PDF: history, training with expiry dates, DBS details, both references, documents and signed declarations. Nothing to chase afterwards.
Print-ready pack plus machine-readable export
- 4
The shift itself
Briefed, not just booked
For a first placement we arrange for the worker to walk the service with a senior beforehand where you can accommodate it — meeting residents, learning the handover routine, finding the sluice. One hour that removes most first-shift friction.
- 5
Ongoing
We keep tracking after the placement
Training expiry, DBS currency and reference validity stay monitored for as long as the worker is with you. Anything inside sixty days of lapsing is flagged and the refresher booked.
Monthly management pack on retained services
What we commit to
The timings we hold ourselves to
Published because a commitment you cannot check is not a commitment. If we miss one, tell your coordinator and we will explain why.
| Commitment | Timing | Note |
|---|---|---|
| Response to a new enquiry | Same working day | Including weekends via on-call |
| Emergency cover request | Within 2 hours, or a straight no | We would rather say no than leave you hoping |
| First candidate for a new brief | 48 hours | Longer only for specialist clinical competencies |
| Personnel pack supplied | Before the first shift | Not after, and not on request |
| Reference chase | 5 working days | Then weekly until received or declined |
| Training expiry warning | 60 days before lapse | With the refresher already booked |
Your part
What we need from you to make this work
Short lists, because there genuinely isn't much.
If you're a provider
- An honest brief — including the bits that make the shift hard to fill
- One named contact who can confirm bookings
- Somewhere for the worker to be shown round before a first shift
- Feedback, quickly, if a worker is not right — we would rather know
If you're a care worker
- A complete history, including any gaps — a gap is never the problem
- Two referees with work email addresses where possible
- Photo ID, proof of address and right to work evidence
- A straight answer on convictions and safeguarding history
Whichever side you're on, it starts with a conversation
Providers: tell us the gap. Care workers: start an application and we will call you. Both take about five minutes.
Or ring the office — 07555 778545. Monday to Friday, 8am – 6pm · On-call support 24/7.