Service 02
Workforce compliance
Every check tracked to its expiry date, and chased before it lapses.
Staffing files are one of the most common places a good service loses marks. We hold a live record for every worker — right to work, enhanced DBS and Update Service status, two verified references, and each mandatory training module with its expiry — and we chase what is about to run out rather than telling you after it has.
- 60 days
- Advance warning before any certificate expires
- 5 checks
- Tracked per worker, every worker
- 1 click
- From a name to a complete personnel file
Who buys this
This service suits you if…
- Registered managers preparing for or recovering from an inspection
- Providers whose training matrix lives in a spreadsheet nobody owns
- Groups with several services and no single view of compliance
The problem
What this actually fixes
Written from what providers tell us on the first call, not from a benefits list.
- 01
Compliance drifts quietly
Nothing announces that a moving and handling certificate expired six weeks ago. It shows up when an inspector asks, or worse, after an incident. Expiry tracking has to be automatic or it does not happen.
- 02
References that were never actually chased
A reference request sent once and never followed up is a gap in a file. We track requested, chased and received against dates, and we keep going until it lands or the referee formally declines.
- 03
Nobody is sure what the DBS position actually is
A three-year-old certificate that is not on the Update Service is not the same as a current check. We record certificate number, issue date, level, Update Service status and consent — and we can tell you in one screen who needs a fresh application.
Included
What you get, in full
No tiers, no add-on modules. This is the service.
Enhanced DBS applications and status checks
We submit applications, and where a worker is on the Update Service we run a status check instead — usually minutes rather than weeks. We can also handle renewals for staff you employ directly, at a cost agreed with you before anything is submitted.
Two-reference minimum, most recent employer always
Requested, chased at five working days, and recorded with dates. We flag when a candidate asks us not to approach a current employer before offer.
Right to work and share code verification
Checked against the Home Office online service, with expiry dates diarised for time-limited status.
Mandatory training matrix
Care Certificate, safeguarding, moving and handling, medication, basic life support, infection control, Mental Capacity Act and DoLS, fire safety — each with completion and expiry dates.
60-day expiry alerts
Anything approaching expiry surfaces two months out, with refresher training booked before it lapses.
Inspection-ready files
Any worker's file arrives as a single print-ready pack, with a workforce summary each month for your own records.
The biggest lever
Why we ask about the DBS Update Service before anything else
It is a low-cost annual subscription that keeps an existing enhanced certificate current. Whether a worker is registered decides whether they start next week or next month — so it is the first thing our onboarding form asks about, and “not sure” is an accepted answer, because roughly a third of applicants genuinely do not know.
Not on the Update Service
- New enhanced DBS application submitted
- Two to four weeks of waiting, sometimes longer
- Worker cannot start regulated activity
- Shift stays unfilled or goes to overtime
- Application fee paid again
Typical time to first shift: 3–5 weeks
On the Update Service
- Online status check with the worker's consent
- Result in minutes, not weeks
- Original certificate sighted and filed
- Worker can start as soon as induction is done
- No new application fee
Typical time to first shift: 3–5 days
One caveat we always state: a status check tells you the certificate is still current — it does not tell you what the certificate says. The original must still be sighted, and we tell you when it is available to view.
The eight modules we track on every worker
Each held with its completion and expiry date. Anything inside sixty days of expiry is flagged and the refresher booked before it lapses.
| Module | Typical renewal | Why it matters |
|---|---|---|
| Care Certificate | One-off | The baseline standard for new entrants to care |
| Safeguarding Adults | Annual | Recognising and escalating abuse and neglect |
| Moving & Handling | Annual | Practical competency — the most commonly expired module |
| Medication Administration | Annual | Required before any medication support |
| Basic Life Support | Annual | Practical resuscitation competency |
| Infection Prevention & Control | Annual | Outbreak readiness and daily practice |
| Mental Capacity Act & DoLS | Every 2 years | Consent, best interests and restriction |
| Fire Safety | Annual | Evacuation of people with limited mobility |
8 modules tracked. Renewal periods are typical — we work to whatever your own policy specifies where it is stricter.
“We knew our care was good and our files were not. CareCore told us exactly how bad it was in writing, which nobody else had done, and then fixed it in the order that actually mattered.”
61
Compliance gaps found and closed
Questions
About workforce compliance
What providers ask us most often about this service specifically.
All FAQs- It is a subscription that keeps an existing enhanced DBS certificate current. If a worker is registered, we can run a free online status check in minutes instead of applying for a new certificate and waiting weeks. It is the single biggest lever on how quickly someone can start.
The other two services
Care recruitment
Carers who have done the work before, screened for this sector only.
Read moreCare administration
The back office behind the rota, run by people who know care paperwork.
Read moreReady to talk about workforce compliance?
Five minutes on the phone is usually enough for us to tell you whether we can help and what it would cost.